Pound Button In Get Numbers

[Guest Guest_bleach]

I need callers to be able to press the hash (#) button alone in a Get Numbers module but it's triggering a hangup. Is this due to the fact that # is used as a terminating character? sticking an on {#} doesn't catch anything either. Is there a workaround to getting # alone passed or will i need to just use a different module type? i'm using the Get Numbers module because callers are asked to enter in a 2 digit number or a hash, star, etc

[SupportTeam]

This is pretty much the same question as asked a few hours ago in this thread: http://voiceguide.com/forums/index.php?showtopic=3015

 

The same answer applies here as well:

 

In your Get Numbers module use this path:

 

on {fail} goto [next module]

 

The 'fail' path will be taken when caller presses # without entering any numbers beforehand.

 

If caller enters some numbers before hand then the 'success' path will be taken (unless you have specified some paths which match exactly what the caller has entered).

 

Also, from the Help file (online copy here: http://www.voiceguide.com/vghelp/html/modG....dGetNumber.htm :

Fail Path

 

Taken if the caller has not pressed any number keys at all, ie. caller just presses the "#" key or VoiceGuide times out awaiting first key.

If the 'Fail' path is not defined then the system will hang up the call.

[Guest Guest]

that did the trick. i tried using {fail} last night and still got the hangup, must have used the wrong module. thanks for your reply and sorry for not reading prior posts.